Sharpening skills. Enhancing service

The Operations Group of Top Bank participated in a comprehensive training session designed to strengthen operational knowledge, compliance awareness, and service excellence.

The session covered key topics essential to daily operations, including:

🔹 Proper guidelines for reporting concerns through the Motadata Ticketing System

🔹 BPSMD and LOD processes and compliance procedures

🔹 Financial Consumer Protection principles

🔹 Customer Service and Personality Development

🔹 Refresher training on Call and Email Handling

Through initiatives like this, Top Bank continues to invest in the growth and development of its people, ensuring that every team member is equipped with the knowledge and skills needed to deliver efficient, compliant, and customer-focused service every day.